Refund Policy
Effective Date: From Company’s First day
Entity: Hawks Fintech Private Limited
Applicable To: Website, Web Application, Mobile App (Android/iOS), Services,
Communications, APIs, and any affiliated platforms.
This Refund Policy (“Policy”) outlines the terms and conditions under which Hawks Fintech Private
Limited (“we”, “us”, “our”, or “Company”) processes refund requests relating to subscription fees,
product purchases, and service payments made by customers (“User”, “you”, or “your”) through our
official channels. Hawks Fintech provides accounting software and services on a Software-as-a-Service
(SaaS) model, accessible via mobile and web platforms. We are committed to delivering transparent, fair,
and customer-friendly services. However, to maintain clarity, ensure operational sustainability, and
protect both our customers and our business from potential disputes or misuse, the following refund
policy shall apply uniformly to all transactions.
1. General Policy on Refunds
All payments made toward the subscription of the Hawks Fintech application/software are non-refundable,
under any
circumstances. We strictly follow a “No Refund Policy” once the subscription has been activated. This
policy is clearly
communicated to all prospective customers prior to purchase. Users are strongly advised to avail
themselves of our free
trial version before subscribing, which offers full access to explore features, performance,
compatibility, and
usability. By proceeding with the subscription payment, users acknowledge and accept that they have
evaluated the
software during the trial period and are fully satisfied with the offering.
Since our platform is delivered instantly on activation and offered digitally over the internet, there
is no scope for
return or reversal once a subscription has commenced. This practice is in line with standard global SaaS
industry norms.
2. Duplicate or Accidental Payments
In the event that you have inadvertently made multiple payments for the same subscription, company, or
user profile, we
request that you promptly inform us in writing at support@hawksfintech.com, or call our support team at
+91-9873799993.
Upon receiving the request, our team will review the payment logs and initiate the refund process for
any verified
excess amount. The refund will only be initiated after full verification of duplicate entries in our
internal records
and confirmation from the payment gateway or bank involved.
Please note that refunds for duplicate payments will only be entertained if they are reported within 7
calendar days of
the transaction date. Refunds, if approved, will be processed back to the original payment method within
10–15 business
days, subject to the operational timelines of banking partners and payment gateway providers.
3. Payments Made to Resellers or Third Parties
In instances where subscription payments have been made directly to resellers, partners, or third-party
vendors and not
through Hawks Fintech Private Limited’s official payment channels (website, mobile app, or authorized
invoice link), the
Company shall not be liable or responsible for issuing any refunds. Any disputes or refund claims in
such cases must be
taken up directly with the concerned reseller or agent. The Company disclaims all responsibility for
transactions not
directly received in its official accounts.
4. GST API Payment Refund Policy
If a User subscribes to GST API services (such as e-Invoicing, e-Way Bill generation, or GST filing
tools), they
acknowledge and accept that these services are time-bound and procured by Hawks Fintech Private Limited
from
government-authorized third-party API providers. Therefore, any fees paid towards GST APIs are strictly
non-refundable
under any circumstances, whether or not the service is utilized. The validity of these APIs is subject
to expiry periods
predefined by the respective providers, and once activated, the cost incurred is irreversible. Users are
urged to
understand this before making payment.
5. Verification and Refund Process
All refunds (where applicable) will be initiated only after full verification of the claim, confirmation
of duplicate
transactions, and successful reconciliation with banking partners and payment gateway service providers.
The Company may
require you to submit written confirmation, transaction IDs, and identification proofs as part of the
refund
verification process. Failure to provide timely and accurate information may lead to a delay or denial
of the refund
request.
Refunds will be processed to the same account or method used for making the original payment. The
Company shall not be
liable for delays arising due to incorrect payment details or third-party processing timelines.
6. Policy Enforcement and Dispute Resolution
This Refund Policy is part of our customer agreement and is deemed accepted by the user at the time of
purchasing the
subscription. Any disputes arising out of refund claims or transactions shall be governed exclusively by
the laws of
India and will be subject to the jurisdiction of competent courts in New Delhi, India. The Company
reserves the right to
amend or modify this Policy without prior notice and the updated version shall be published on our
official website.
7. Final Remarks
Hawks Fintech Private Limited reserves the right to reject any refund request if:
- The software was accessed or used after purchase;
- The purchase was made through unverified sources;
- The refund request was submitted beyond the permissible time window;
- The request does not comply with this Policy.
We encourage all Users to review this Policy carefully before making any payment. For questions, clarifications, or formal refund inquiries, you may contact us at:
Email: support@hawksfintech.com
Phone: +91-9873799993
Website: www.hawksfintech.com