Privacy Policy

Effective Date: From Company’s First day
Entity: Hawks Fintech Private Limited
Applicable To: Website, Web Application, Mobile App (Android/iOS), Services, Communications, APIs, and any affiliated platforms.

This Privacy Policy (“Policy”) outlines the principles, procedures, and terms under which Hawks Fintech Private Limited (“Company”, “we”, “us”, or “our”) collects, uses, discloses, stores, and protects personal and business information from users (“you”, “your”, or “User”) of our products and services. Hawks Fintech provides cloud-based accounting software and services, accessible via mobile applications on Android and iOS platforms, as well as web-based portals. These services operate under a Software-as-a-Service (SaaS) model and are designed to assist micro, small, and medium enterprises in maintaining their business accounting records

We understand the importance of safeguarding your data, and we are committed to maintaining the confidentiality, integrity, and security of any information you provide while using our Services. This Policy is applicable to all users who access our software, mobile apps, web platforms, or interact with our support systems and customer service channels. It forms an integral part of our Terms of Use and should be read in conjunction with them.

As part of the registration and use process of our software, we collect certain user information including but not limited to company name, address, state, GSTIN, contact person name, contact number, and email address. Additionally, we collect device-related information such as IP address, device ID, operating system details, browser metadata, and other analytics that help us ensure the functionality, safety, and performance of our systems. This information is used solely for purposes such as service delivery, user account validation, security control, support management, service improvement, communication, and compliance.

All data generated by the user through the use of our application—including accounting entries, financial reports, stock records, and related content—is stored securely on third-party cloud platforms such as AWS and Google Cloud Services. This data remains encrypted both in transit and at rest and is only accessible to the authenticated user and system administrators under strict access protocols. Although we take all commercially reasonable measures to protect this data, we acknowledge that in the modern digital world, no system can guarantee absolute data security. Therefore, we provide a robust “Import and Export” functionality free of cost to allow users to back up their data independently. We strongly encourage users to take periodic backups of their data and keep secure local copies for their protection.

Our application is built to meet privacy and security best practices and is aligned with the guidelines laid down by the Google Play Store, Apple App Store, and Indian IT Act provisions.

We do not access, request, or store sensitive personal content such as photos, videos, contacts, SMS inbox, or precise location data. Our application only requests essential permissions required for functionality, and we explicitly prohibit any access to data unrelated to accounting operations.

Information collected may also include crash reports, application usage patterns, and diagnostic logs to help improve system reliability. This information is anonymized and is never shared externally except under legal compulsion. We use standard tools like Google Analytics and Firebase only for internal usage analytics and debugging.

We firmly state that we do not sell, share, or distribute any user’s personal or business data to third parties for marketing or advertising purposes. However, in the event of legal obligations, compliance with judicial orders, or requests from law enforcement agencies under applicable laws of India, we may share user information as required in good faith. Such disclosures, if any, will be limited to what is legally mandated and documented accordingly.

Hawks Fintech application operates on a subscription basis. Services are accessible only during the active subscription period. Upon subscription expiry, access is temporarily suspended and data is retained for a limited grace period. Post this period, data may be permanently deleted from our servers unless the subscription is renewed or the user requests data retrieval. If a user decides to permanently discontinue use of our Services, they may formally request account deletion by filling out a data deletion request form available on our official website. Upon verification through the user’s registered email, we will proceed to erase all company data associated with the user account within seven (7) working days.

While using our Services, we may contact you via registered email, phone, or SMS to provide service updates, system alerts, billing notifications, or marketing material relevant to our software. By registering on our platform, you consent to receive such communications. You may opt out of non-essential communications through our unsubscribe mechanisms, though critical alerts and account information will continue to be sent as required.

We reserve the right to update or modify this Policy at any time based on changes in applicable laws, regulations, technological advancements, or internal business decisions. Any changes will be effective immediately upon posting on our website, and your continued use of the Services shall constitute your acceptance of such revised terms. It is your responsibility to review the Privacy Policy periodically to remain informed about how we protect your information

All information that is voluntarily published or made public by the user on forums, app stores, blogs, or social platforms is not subject to this Policy and will not be treated as confidential. Users are advised not to disclose any sensitive or personal data on such public platforms.

We take security very seriously. All data stored within our infrastructure is protected with multi-layered security measures including secure logins, firewalls, and intrusion prevention systems. Access to servers is strictly controlled and granted only to authorized personnel bound by confidentiality obligations. While we take every possible measure to safeguard user data, the user acknowledges that no internet transmission can be guaranteed to be entirely secure.

Therefore, we disclaim liability for unauthorized access, data loss, or disclosure resulting from user-side negligence, device compromise, or force majeure events.

In line with regulatory norms, we also maintain system-generated logs for accounting entries, edits, and deletions made by users for audit trail purposes. These logs are retained securely and may be used in internal diagnostics or shared with authorities upon lawful requests. Furthermore, we anonymise user data from time to time to generate aggregated insights for analytical and improvement purposes, without revealing any personally identifiable information.

If any individual believes that their privacy rights have been violated or if there is any grievance regarding data processing, the user may write to our appointed Grievance Officer. We will respond to your concerns promptly and in accordance with applicable data protection laws.

Grievance Officer
Email: support@hawksfintech.com
Phone: +91-9873799993
Website: www.hawksfintech.com

Remark: Please note that by using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to all its terms and conditions. If you do not agree with any part of this Policy, you are advised not to use our Services.